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On track: double-digit growth

Distribution, digitisation and electrification are expected to be the key drivers of the earthmoving equipment industry in the coming years.

What’s Your C-sat Score?

C-SAT is a commonly used metric that acts as a key performance indicator for customer service and product quality in all kinds of businesses. C-SAT is short for customer satisfaction score.

At L&T, customer centricity has been at the core of all activities

At L&T, customer centricity has been at the core of all activities and decisions. With our credo ‘In Service lies Success’, we have continuously provided superior value delivery to customers both in terms of the latest technology and superior performance products aided by unmatched after-sales support.

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